1. Who we are
awaitware ("awaitware", "we", "us") builds enterprise software, AI solutions, and software products. Our website is awaitware.com. This policy applies to the website, our account and onboarding features, and any communication channels we run, such as email and WhatsApp.
2. Information we collect
- Information you give us: your name, email address, phone number, company, role, and the messages or project details you share when you contact us, create an account, or complete onboarding.
- Information from sign-in providers: if you choose to sign in with a third-party provider such as Google, Apple, or Meta, we receive the basic profile details you allow, such as your name and email address.
- Messaging: if you contact us on WhatsApp or another messaging platform, we receive your phone number or profile name and the content of your messages.
- Technical information: basic data such as browser type, device, pages visited, and approximate location derived from your IP address, collected through standard server logs.
3. Cookies and local storage
We use a small number of cookies and browser storage that are needed for the site to work:
- A session cookie that keeps you signed in to your account area.
- Browser local storage that remembers your onboarding answers and your display (light or dark) preference on your device.
4. How we use information
- To respond to your enquiries and provide the services you ask for.
- To create and manage your account and personalize your onboarding experience.
- To communicate with you about projects, support, and updates you have requested.
- To maintain, secure, and improve our website and services.
- To meet legal and regulatory obligations.
5. How we share information
We do not sell your personal information. We share it only with:
- Service providers who help us run the website and our business (for example hosting, email, and communication tools), under obligations to protect it.
- Authorities or other parties when required by law or to protect rights, safety, and security.
- A successor, in the event of a merger, acquisition, or sale of assets, subject to this policy.
6. Data from Meta platforms
If our apps or services receive data through Meta products (for example Facebook Login or the WhatsApp Business Platform), we use that data only to provide the feature you requested and to operate our services. We do not sell it, and we handle it in line with the applicable Meta Platform terms and policies. You can ask us to delete this data at any time as described on our Data Deletion page.
7. Data retention
We keep personal information only as long as we need it for the purposes above, to meet legal or accounting requirements, or to resolve disputes. When it is no longer needed, we delete or anonymize it.
8. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights and choices
You may ask us to access, correct, or delete your personal information, or to withdraw consent you have given, by writing to info@awaitware.com. To request deletion, you can also follow the steps on our Data Deletion page.
10. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of our services after an update means you accept the revised policy.
12. Contact us
awaitware, Adrash Nagar, Ahilyanagar, Maharashtra 414111, India. Email: info@awaitware.com. Phone: +91 82372 24137.